Privacy Poilicy

Effective date: 12/01/2025

Sacred Journey Recovery Solutions LLC (“Sacred Journey Recovery”, “we”, “us”, or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you:

  • Visit our website at https://sacredjourneyrecovery.com (the “Site”)
  • Contact us by phone, email, text, or through online forms
  • Interact with our marketing or social media content

This policy applies to website and marketing related information. It is separate from any Health Insurance Portability and Accountability Act (“HIPAA”) Notice of Privacy Practices that may apply to clinical services.

1. Who We Are

Sacred Journey Recovery Solutions LLC operates Sacred Journey Recovery, a men’s addiction treatment program in California.

2. Information We Collect

We may collect information in three main ways:

a. Information you choose to provide

This includes information you submit directly to us, such as:

  • Name
  • Phone number
  • Email address
  • City, state, or general location
  • Insurance information or payer type
  • Information about your situation, symptoms, or treatment needs
  • Information about a loved one you are contacting us about
  • Any other details you provide in contact, admissions, or verification forms

If you call us, we may collect caller ID information, call duration, and notes related to your inquiry.

b. Information collected automatically

When you use the Site, we and our service providers may automatically collect:

  • IP address
  • Browser type and version
  • Device type and operating system
  • Pages viewed and links clicked
  • Referring URL
  • Date and time of visits
  • General location derived from your IP address

This information is often collected through cookies, pixels, and similar technologies.

c. Information from third parties

We may receive information about you from:

  • Referral partners or providers
  • Advertising and analytics providers
  • Call tracking and form tracking services
  • Insurance verification or billing partners

We use this information to help respond to your inquiries and improve our services.

3. How We Use Your Information

We may use information we collect for purposes such as:

  • Responding to your questions, messages, and inquiries
  • Conducting pre-admissions screenings and assessments
  • Verifying insurance benefits and explaining coverage options
  • Scheduling appointments or follow up calls
  • Providing information about our programs and services
  • Improving the Site, content, and user experience
  • Managing, monitoring, and securing the Site
  • Analyzing trends and performance of our marketing
  • Complying with legal, regulatory, or accreditation requirements

If you become a client, some of the information you provide may also be used in your clinical record in accordance with HIPAA and other applicable laws.

4. Cookies and Tracking Technologies

We and our third party partners may use cookies, pixels, tags, and similar technologies to:

  • Remember your preferences
  • Understand how visitors use the Site
  • Measure website performance
  • Support advertising or remarketing campaigns

You can usually adjust your browser settings to refuse or manage cookies. If you disable cookies, some features of the Site may not function properly.

5. Analytics and Advertising

We may use analytics tools (for example, Google Analytics) and advertising platforms to understand how visitors use the Site and to deliver relevant advertising.

These tools may collect information such as:

  • Pages visited and time on page
  • Links clicked
  • General location and device information

Analytics and advertising providers may use cookies or similar technologies across different websites and apps. You can often opt out of certain tracking by adjusting settings in your browser or on the relevant platform.

6. How We Share Information

We do not sell your personal information. We may share information in the following situations:

Service providers

With trusted vendors who help us operate the Site, provide marketing, call tracking, hosting, security, analytics, billing, or insurance verification. These providers are only allowed to use information as needed to perform services for us.

Healthcare and referral partners

With other treatment providers or professionals when you ask us to coordinate care or when it is appropriate and authorized under applicable law.

Legal and regulatory purposes

When required by law, court order, subpoena, government request, accreditation, or to protect our rights, property, safety, or the safety of others.

Business transfers

In connection with a merger, acquisition, reorganization, or similar transaction involving Sacred Journey Recovery Solutions LLC, subject to appropriate protections.

Any sharing of protected health information will comply with HIPAA and other applicable privacy laws.

7. Health Information and HIPAA

Sacred Journey Recovery may be a “covered entity” under HIPAA. If so, protected health information (“PHI”) that we create or receive in connection with providing treatment, payment, or healthcare operations is governed by HIPAA and our Notice of Privacy Practices, not only this Privacy Policy.

Information you submit through the Site or by phone for the purpose of seeking treatment may become part of your clinical record if you become a client.

PHI is used and disclosed for treatment, payment, and healthcare operations as permitted or required by law.

If you would like a copy of our HIPAA Notice of Privacy Practices, contact us at info@sacredjourneyrecovery.com or 760-888-5202.

This Privacy Policy is intended to address website and general marketing related data practices. If there is a conflict between this Privacy Policy and a HIPAA Notice of Privacy Practices, the HIPAA notice will control with respect to PHI.

8. Text Messages, Phone Calls, and Email

If you provide your phone number or email address, you agree that we may:

  • Call you to respond to your inquiry
  • Send you text messages related to your request or treatment options
  • Email you information that you request

Standard message and data rates may apply for text messaging. You can opt out of marketing texts or emails at any time by following the instructions in the message or by contacting us.

Please keep in mind that regular email is not always a fully secure method for transmitting sensitive information. Avoid including highly sensitive medical or financial details in unencrypted emails.

9. Your Privacy Rights

Your rights may vary depending on where you live and applicable law. Subject to limitations, you may have the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of certain information
  • Object to or limit some forms of processing
  • Withdraw consent where processing is based on consent

You can exercise many of these rights by contacting us at info@sacredjourneyrecovery.com.

California residents

If you are a California resident, you may have additional rights regarding your personal information under the California Consumer Privacy Act (CCPA) and related laws. These may include:

  • The right to request that we disclose categories and specific pieces of personal information we have collected about you
  • The right to request deletion of personal information, subject to certain exceptions
  • The right to not be discriminated against for exercising your privacy rights

To submit a request, contact us at info@sacredjourneyrecovery.com or 760-888-5202. We may need to verify your identity before responding.

10. Data Security

We use reasonable administrative, technical, and physical safeguards to help protect the information we collect. These measures are designed to reduce the risk of loss, misuse, unauthorized access, disclosure, alteration, or destruction.

No method of transmission over the internet or method of electronic storage is completely secure. We cannot guarantee absolute security.

11. Data Retention

We retain information for as long as needed to:

  • Fulfill the purposes described in this Privacy Policy
  • Comply with legal, regulatory, or accreditation requirements
  • Resolve disputes and enforce agreements

Clinical records are kept in accordance with healthcare regulations and professional standards.

12. Third Party Websites and Services

The Site may contain links to websites or services operated by third parties. We do not control and are not responsible for the privacy practices of third party sites.

If you click a link to another website, that site’s privacy policy will apply, not this one. We encourage you to review the privacy policies of any websites or services you visit.

13. Children’s Privacy

The Site is intended for adults and is not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13.

If you believe a child under 13 has provided personal information through the Site, contact us at info@sacredjourneyrecovery.com and we will take appropriate steps to remove it.

14. International Visitors

Our services are intended for individuals in the United States. If you access the Site from outside the United States, you understand that your information may be transferred to, stored in, and processed in the United States, where privacy laws may differ from those in your country.

15. Changes To This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will change the “Effective date” at the top of the page and post the updated policy on the Site.

Your continued use of the Site after any update means you accept the revised policy.

16. Contact Us

If you have questions about this Privacy Policy or our privacy practices, contact us:

Sacred Journey Recovery Solutions LLC